Requisitoin not getting approved || Requisitoin remains in IN PROCESS || User-Defined Exception||Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.VE

Issue:

Requisition is not getting approved. It remains in "IN PROCESS" status.

Symptom:

--Requestion remains in IN PROCESS status when viewed in iProc.

--No error notification is generated.

Facts:

1> Preparer and requestor are different persons.

2> Last approver has approved the requisition and has all the authorization limit. But still the requisition is in IN PROCESS status.

Reason:

Requisition is in error in the REQAPPRV workflow at following node,

Node: VERIFY_APPROVER_AUTHORITY

Process:VERIFY_APPROVER_AUTH_APPROVE

Error message:User-Defined Exception

Error stack: Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.VERIFY_AUTHORITY, REQAPPRV, ...

Suggested Fix:

Login to Oracle apps>Workflow Administrator>Status monitor>Retry the workflow for the ITEM TYPE:REQAPPRV and for the item key